Role Overview

Our client is seeking an experienced Residential Construction Warranty Manager to oversee all post-construction warranty operations for newly completed residential projects. This individual will serve as the primary point of contact between homeowners, property management teams, subcontractors, and construction personnel to ensure warranty-related issues are addressed promptly, professionally, and in accordance with company standards.

The ideal candidate will be responsible for managing warranty claims from initial intake through final resolution, coordinating repair efforts, tracking recurring issues, and ensuring a high level of customer satisfaction while protecting the builder's reputation for quality and service.

• Manage all warranty requests and service tickets.
• Review warranty claims to determine coverage and responsibility.
• Track warranty issues from initiation through completion.
• Maintain accurate records of claims, repairs, costs, and resolutions.
• Ensure compliance with builder warranty standards and applicable regulations.

• Act as the primary point of contact for all properties and the designated property manager regarding warranty concerns.
• Conduct orientation and warranty education meetings.
• Respond promptly to customer inquiries and complaints.
• Maintain high levels of customer satisfaction throughout the warranty process.
• Manage difficult situations professionally and diplomatically.

• Perform all required inspections to evaluate reported deficiencies.
• Coordinate with all required subcontractors to evaluate the warranty request and determine the required approach to address the warranty request.
• Determine whether issues are warranty-related, maintenance-related, or owner-caused.
• Document findings with photographs and written reports.
• Conduct scheduled warranty inspections as required.

• Schedule and coordinate warranty repairs with trade partners.
• Monitor subcontractor performance and responsiveness.
• Verify repairs are completed correctly and on time.
• Negotiate responsibility for repair costs when appropriate.
• Maintain relationships with vendors and subcontractors.

• Identify recurring construction defects and trends.
• Provide feedback to construction and operations teams to improve quality.
• Recommend process improvements to reduce warranty claims.
• Assist with dispute resolution and claim prevention.

• Prepare warranty status reports for management.
• Track key performance indicators (KPIs), including:
  • Open warranty claims
  • Average response time
  • Average resolution time
  • Customer satisfaction scores
• Coordinate with the warranty team to properly maintain warranty databases.

• 5+ years of residential construction experience.
• Experience in warranty, customer service, quality assurance, or field supervision.
• Strong understanding of residential building systems and construction methods.

• Knowledge of residential building codes and warranty standards.
• Strong communication and conflict-resolution skills.
• Ability to read plans and specifications.
• Scheduling and project coordination skills.
• Strong organizational and documentation abilities.

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Disclaimer: This job description is intended to provide a general overview of the responsibilities and requirements of the position. It is not an exhaustive list of all duties, responsibilities, and skills required. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Equal Employment Opportunity: HireVenture is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Confidentiality Notice: This job description and any accompanying attachments are confidential and may contain privileged information intended solely for the use of the individual or entity to whom they are addressed. If you have received this communication in error, please notify the sender immediately and delete the original message.

Copyright: This job description is copyrighted by HireVenture. Unauthorized use, reproduction, or distribution of this material is strictly prohibited without the written consent of HireVenture.

Note: The information provided in this job description is subject to change without notice. Please refer to the latest version of the job description available on our website for the most up-to-date information.

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HireVenture
www.hireventure.com